Kustomer combines CRM with AI to automate responses, assist agents with suggestions, and provide conversation intelligence. Unified customer view helps agents provide personalized support with AI handling routine inquiries.
Key Features
AI Chatbot
Agent Assist
Unified Inbox
Automation
Sentiment Analysis
Omnichannel
Pros
Full CRM included
Good automation
Agent assistance helpful
Omnichannel
Customer context
Cons
Expensive
Complex platform
Best For
Customer Service TeamsCRM + SupportE-commerceOmnichannel SupportGrowing Companies
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