Chatfuel

About Chatfuel

Chatfuel has been a pioneer in the chatbot space since 2015, helping businesses leverage conversational AI before it became mainstream. The platform makes it easy to build sophisticated chatbots without any coding knowledge through an intuitive visual interface. Chatfuel specializes in social media automation, particularly Facebook Messenger and Instagram DMs, where billions of conversations happen daily. Businesses use Chatfuel to automate customer support, qualify leads, drive e-commerce sales, deliver content, and run marketing campaigns. The platform's AI capabilities include natural language understanding to handle free-form user input, sentiment analysis, and smart routing based on conversation context. Chatfuel offers pre-built templates for common use cases like restaurant orders, appointment booking, lead capture, and product recommendations. The platform integrates with tools like Shopify, Stripe, Google Sheets, Zapier, and major CRM systems. One of Chatfuel's strengths is its focus on conversion - features like abandoned cart recovery, personalized product recommendations, and automated follow-ups help businesses drive revenue through conversations. Over 7 million chatbots have been created on Chatfuel, serving businesses from solo entrepreneurs to large enterprises. The platform continues to evolve with new AI capabilities and expanded channel support.

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